Professional Website Management

The problem website maintenance solves

A website does not break in one morning. It degrades quietly: the PHP version falls behind, two plugins start fighting, the contact form stops sending mail, the SSL certificate expires, the backup gets overwritten with a broken copy. None of it makes noise – until a customer calls and says they have been unable to reach you for a week.

The expensive option is not maintenance – it is the absence of it. Cleaning a hacked WordPress install, getting a "this site may be harmful" warning removed from Google and clawing back lost rankings almost always costs more than a year of calm maintenance. Our job is to keep the site in a state where nothing dramatic happens in the first place.

• Outdated CMS and plugins – most break-ins exploit a known hole for which a patch already exists.
• A backup nobody has ever restored – so nobody knows whether it works.
• Silently broken forms and email delivery – enquiries simply never arrive.
• A site slowed down by years of added plugins – every second of load time eats conversion.

What exactly gets done every month

Maintenance is not "we look at it sometimes". Every site has a written maintenance plan and a fixed rhythm. Updates run in a controlled order: backup first, then the update, then a check that forms, cart, language switching and key views still work. If something breaks we roll back and fix the cause separately – your site does not sit broken while we investigate.

Monitoring runs around the clock and checks both availability and content: is the site responding, is the certificate valid, has the domain been blacklisted, does a critical page such as contact or checkout still load. The alert comes to us, not to you – most incidents are resolved before anyone notices them.

• CMS, plugin and theme updates with a backup before and a functional check after.
• Daily off-server backups, retention up to 90 days, restores that are actually tested.
• Security checks: malware scanning, login protection, permission review, blacklist monitoring.
• Performance: database cleanup, caching, image optimization, Core Web Vitals tracking.
• Small content changes – texts, images, price list, a new subpage – within the agreed scope.
• A monthly report: what was done, what was found, what we recommend next.

How the work runs in practice

We start with a review. We go through hosting, CMS version, plugins, backups, security settings, speed and indexing, then send a written summary: what is fine, what needs attention now and what can wait. You keep that review even if you decide not to work with us.

Then comes onboarding: access sorted, backups running, monitoring live, technical debt written down. The first month usually goes into clearing accumulated issues, after which the work settles into a steady rhythm. You get a named contact who knows your site – no anonymous ticket queue where you retell the story every time.

• 1. Free review and a written summary.
• 2. Agreeing the scope – what the monthly fee covers and what counts as separate development.
• 3. Handover: access, backups, monitoring, security settings.
• 4. A monthly maintenance cycle and report, with urgent issues jumping the queue.

What you get and when

By the end of the first week you have working backups, monitoring and a list of the risks we found. By the end of the first month the critical updates are done, the obvious holes are closed and you receive your first report. After that you get one page a month covering uptime, updates applied, security findings, speed metrics and recommendations – so you never have to guess how the site is doing.

Content changes – a new price, a job ad, a new photo, a small text fix – are handled within an agreed volume and done as they come. Larger work such as a new subpage, a design change or an integration is quoted separately and only starts after you approve it. No work ever appears as a surprise on an invoice.

Who it suits – and who it does not

We will be honest: a maintenance plan is not for everyone. If the site is a side business card with no traffic and no commercial role, a monthly plan may not pay for itself – and we will say so.